Privacy Policy for 10-20 Tracks.

10-20 Tracks provides GPS tracking services for vehicles, motorcycles, trailers, fleets, and equipment. This page explains what information we collect, how we use it, and how we protect it.

Effective date: March 23, 2026

Information we collect

We may collect information you provide directly to us, along with data generated by the devices, software, and services connected to the 10-20 Tracks platform.

Account information

Name, email address, phone number, company name, billing details, and account-related records.

Tracking data

Latitude, longitude, location history, timestamps, speed, heading, trip activity, stop and start events, movement status, ignition status, geofence events, and related datapoints.

Device and telemetry data

Device identifiers, battery voltage, power state, signal information, diagnostics, event logs, and other data transmitted by supported hardware.

Technical data

IP address, browser type, device type, operating system, app version, login activity, usage logs, and crash or diagnostic information.

How we use information

We use collected data to operate, maintain, and improve the 10-20 Tracks service. This includes using information to:

Provide real-time and historical GPS tracking
Display trips, stops, alerts, and event history
Support geofencing, ignition, movement, and other tracking features
Send notifications, reports, and account communications
Provide customer support and troubleshoot service issues
Protect the platform against misuse, fraud, or unauthorized access
Comply with legal or regulatory obligations

Location data

Precise location data is a core part of our service. If you install or use devices or apps connected to 10-20 Tracks, we may collect and process precise GPS coordinates and related location history for the tracked vehicle, motorcycle, trailer, fleet asset, or equipment.

You are responsible for ensuring that you have the legal right and proper authorization to install and use tracking devices on any vehicle or asset monitored through our platform.

How information may be shared

We do not sell your personal information. We may share information only in limited situations, including:

With service providers that help us host, support, secure, or operate the platform
With notification, mapping, messaging, payment, or infrastructure providers needed to deliver the service
When required by law, subpoena, court order, or other legal process
To protect the rights, safety, property, or security of 10-20 Tracks, our users, or others
As part of a merger, business transfer, financing, or sale of assets

Data retention and security

We retain data for as long as reasonably necessary to provide services, maintain account history, support reporting and diagnostics, resolve disputes, enforce agreements, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards to help protect your information. No platform, application, or online transmission can be guaranteed to be completely secure.

Your responsibilities

Customers are responsible for lawful use of the service, including providing notice or obtaining consent when required by law, protecting account credentials, and using tracking products only where legally permitted.

10-20 Tracks provides GPS tracking tools for lawful business and personal asset monitoring only. Customers are solely responsible for complying with all local, state, and federal laws regarding tracking, notice, and consent.

Your choices

You may request updates to your account information or request account deletion, subject to legal, operational, and support-related retention requirements.

You may also stop using the platform or remove supported applications from your devices at any time.

Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or your data, contact 10-20 Tracks through your website contact page or your designated business support email.